Bridging the Gaps: Building on Experience with Participatory Design

    Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review


    This research investigates the role that Participatory Design (PD) in combination with Free/Libre and Open Source (FLOSS) software may take in enabling sustainable IT systems for not-for-profit organisations. I investigate the role of both the lived experience of participants and an experimental approach in PD in enabling mutual learning outcomes. Through the development of a casework application with and for a small community based organisation, learning outcomes that are essential for the ongoing adoption, evolution and maintenance of the software are observed including a move towards end-user customisation. Action Research provides inspiration for an inclusive and responsive research method.
    Original languageEnglish
    Title of host publicationProceedings of the 13th Participatory Design Conference: Short Papers, Industry Cases, Workshop Descriptions, Doctoral Consortium Papers, and Keynote Abstracts - Volume 2
    Place of PublicationNew York, NY, USA
    PublisherAssociation for Computing Machinery
    ISBN (Print)9781450332149
    Publication statusPublished - 1 Jun 2014

    Publication series

    NamePDC '14
    PublisherAssociation for Computing Machinery


    • action research
    • participatory design
    • drupal
    • open source
    • third sector
    • end-user development

    Cite this