Dashed expectations in service experiences. Effects of robots human-likeness on customers’ responses

Laura Grazzini, Giampaolo Viglia, Daniel Nunan

Research output: Contribution to journal › Article › peer-review

Original language	English
Pages (from-to)	957-986
Journal	EUROPEAN JOURNAL OF MARKETING
Volume	57
Issue number	4
DOIs	https://doi.org/10.1108/EJM-03-2021-0220
Publication status	Published - 30 Mar 2023

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