Digital Platformisation as Public Sector Transformation Strategy: A Case of Ghana’s Paperless Port

Prince Kwame Senyo, John Effah, Ellis L. C. Osabutey

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Abstract

Public sector organisations around the world are deploying digital platforms as part of their transformational strategy. However, prior research has predominantly focused on developed economies with stable institutional
environments, while limited studies exist on less developed economies. Notwithstanding the digital divide, institutional voids, economic and development challenges facing less developed economies, digital platformisation
as a strategy is fuelling technology leapfrogging in public sector transformation. Drawing on a case study of Ghana's paperless port digital transformation and the technology affordance theory, we address the research question: “How can digital platformisation facilitate public sector transformation?” Based on the findings and the technology affordance theory, this study develops a transformational affordance framework (TAF) and offers propositions on how digital platforms can enable public sector transformation.

© 2020, Elsevier Inc. The attached document (embargoed until 15/10/2022) is an author produced version of a paper published in TECHNOLOGICAL FORECASTING AND SOCIAL CHANGE uploaded in accordance with the publisher’s self-archiving policy. The final published version (version of record) is available online at the link. Some minor differences between this version and the final published version may remain. We suggest you refer to the final published version should you wish to cite from it.
Original languageEnglish
Article number120387
JournalTechnological Forecasting and Social Change
Volume162
Issue numberJanuary 2021
DOIs
Publication statusPublished - 15 Oct 2020

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