ESTABLISHING HR PROFESSIONALS’ INFLUENCE AND CREDIBILITY: LESSONS FROM THE CAPITAL MARKETS AND INVESTMENT BANKING SECTOR

Research output: Contribution to journalArticle

Abstract

Through two separate studies involving 47 interviews inside 22 institutions in
the capital markets and investment banking sector, we explore the levels of
infl uence and sources of credibility for senior HR professionals, and examine
the challenges they face in establishing credibility. We compare these fi ndings
against previous research, which has identifi ed several determinants of
HR’s infl uence and credibility. Our fi ndings confi rm that HR’s modest infl uence
is contingent on the predispositions and convictions of key stakeholders,
notably the CEO, but also depends on the decision being taken. We fi nd
that the basis for senior HR professionals’ credibility is more individual than
institutional, and that HR professionals and senior business managers differ
in the priorities they assign to credibility determinants. Finally, the studies
illuminate an enduring inherent tension for HR in establishing credibility,
between servicing their internal clients’ needs and retaining a level of independence. We reflect upon the transient nature of HR credibility in this sector and others. © 2014 Wiley Periodicals, Inc.
Keywords: top management teams, strategic HR, organizational politics,
trust, HRBPs, credibility, qualitative research methodology
Original languageEnglish
Article numberVol 54 No 1
Pages (from-to)105-130
Number of pages25
JournalHuman Resource Management
Volume54
Issue number1
DOIs
Publication statusPublished - 2015

Cite this