Hublink: A Case Study in Participatory Design and Open Source in the Third Sector

Lisa Haskel, Paula Graham

    Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review


    This case study describes the development of Hublink, a case management system developed during 2013 and now in use by 9 Third Sector organisations in the London Borough of Tower Hamlets, UK. Participatory Design offered ways to deliver this project that was consistent with the social values and resource constraints of the partner organisations. In this case study, the use of Open Source Software together with Participatory Design contribute to enable long-term sustainable ownership, ongoing customisation and flexible use of the technology in the community context.
    Original languageEnglish
    Title of host publicationProceedings of the 13th Participatory Design Conference: Short Papers, Industry Cases, Workshop Descriptions, Doctoral Consortium Papers, and Keynote Abstracts - Volume 2
    Place of PublicationNew York, NY, USA
    PublisherAssociation for Computing Machinery
    ISBN (Print)9781450332149
    Publication statusPublished - 1 Jun 2014

    Publication series

    NamePDC '14
    PublisherAssociation for Computing Machinery


    • participatory design
    • end-user development
    • open source
    • drupal
    • community informatics
    • third sector

    Cite this