‘I need to get some details first’: Record keeping as a potential barrier to effective complaint-call management

A Weatherall

doi:10.1558/mtp.v1i1.29483

‘I need to get some details first’: Record keeping as a potential barrier to effective complaint-call management

A Weatherall

Research output: Contribution to journal › Article › peer-review

Original language	Undefined
Pages (from-to)	35-57
Number of pages	23
Journal	Mediation Theory and Practice
Volume	1
Issue number	1
DOIs	https://doi.org/10.1558/mtp.v1i1.29483
Publication status	Published - 6 Apr 2016

Access to Document

10.1558/mtp.v1i1.29483

Cite this

@article{39fcfd3fdfd04eb080161e195e62b066,

title = "{\textquoteleft}I need to get some details first{\textquoteright}: Record keeping as a potential barrier to effective complaint-call management",

author = "A Weatherall",

year = "2016",

month = apr,

day = "6",

doi = "10.1558/mtp.v1i1.29483",

language = "Undefined",

volume = "1",

pages = "35--57",

journal = "Mediation Theory and Practice",

issn = "2055-3501",

publisher = "Equinox Publishing",

number = "1",

}