Impact of customer loyalty and service operations on customer behaviour and firm performance: Empirical evidence from UK retail sector

U. Ramanathan, N. Subramanian, Wantao Yu, R. Vijaygopal

Research output: Contribution to journalArticlepeer-review

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Abstract

© 2017, published by Taylor & Francis. The attached document (embargoed until 16/05/2018) is an author produced version of a paper published in Production Planning and Control, uploaded in accordance with the publisher’s self- archiving policy. The final published version (version of record) is available online at the link below. Some minor differences between this version and the final published version may remain. We suggest you refer to the final published version should you wish to cite from it.
Original languageEnglish
Pages (from-to)478-488
JournalProduction Planning & Control
Volume28
Issue number6-8
DOIs
Publication statusPublished - 16 May 2017

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