Impact of customer loyalty and service operations on customer behaviour and firm performance: Empirical evidence from UK retail sector

U. Ramanathan; N. Subramanian; Wantao Yu; R.  Vijaygopal

doi:10.1080/09537287.2017.1309707

Impact of customer loyalty and service operations on customer behaviour and firm performance: Empirical evidence from UK retail sector

U. Ramanathan, N. Subramanian, Wantao Yu, R. Vijaygopal

Research output: Contribution to journal › Article › peer-review

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Abstract

© 2017, published by Taylor & Francis. The attached document (embargoed until 16/05/2018) is an author produced version of a paper published in Production Planning and Control, uploaded in accordance with the publisher’s self- archiving policy. The final published version (version of record) is available online at the link below. Some minor differences between this version and the final published version may remain. We suggest you refer to the final published version should you wish to cite from it.

Original language	English
Pages (from-to)	478-488
Journal	Production Planning & Control
Volume	28
Issue number	6-8
DOIs	https://doi.org/10.1080/09537287.2017.1309707
Publication status	Published - 16 May 2017

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10.1080/09537287.2017.1309707

Impact of customer loyalty and service operationsAccepted author manuscript, 695 KB

http://dx.doi.org/10.1080/09537287.2017.1309707

Cite this

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AB - © 2017, published by Taylor & Francis. The attached document (embargoed until 16/05/2018) is an author produced version of a paper published in Production Planning and Control, uploaded in accordance with the publisher’s self- archiving policy. The final published version (version of record) is available online at the link below. Some minor differences between this version and the final published version may remain. We suggest you refer to the final published version should you wish to cite from it.

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