Original language | Undefined |
---|---|
Title of host publication | Technology Mediated Service Encounters |
Editors | P Garces-Conejos Blitvich, L Fernandez-Amaya, O de la O Hernandez-Lopez |
Publisher | John Benjamins |
Pages | 71-96 |
Number of pages | 26 |
ISBN (Electronic) | 9789027262998 |
ISBN (Print) | 9789027202123 |
Publication status | Published - 1 Jul 2019 |
Managing verbal and embodied conduct in telephone-mediated service encounters.
A Weatherall, D Edmonds
Research output: Chapter in Book/Report/Conference proceeding › Chapter › peer-review