Managing verbal and embodied conduct in telephone-mediated service encounters.

A Weatherall, D Edmonds

Research output: Chapter in Book/Report/Conference proceedingChapterpeer-review

Original languageUndefined
Title of host publicationTechnology Mediated Service Encounters
EditorsP Garces-Conejos Blitvich, L Fernandez-Amaya, O de la O Hernandez-Lopez
PublisherJohn Benjamins
Number of pages26
ISBN (Electronic)9789027262998
ISBN (Print)9789027202123
Publication statusPublished - 1 Jul 2019

Cite this