Retail service quality, corporate image and behavioural intentions: The mediating effects of customer satisfaction

Wantao Yu, R. Ramanathan

Research output: Contribution to journal › Article › peer-review

Original language	English
Pages (from-to)	485-505
Journal	International Review of Retail, Distribution and Consumer Research
Volume	22
Issue number	5
Publication status	Published - 2012

Cite this

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title = "Retail service quality, corporate image and behavioural intentions: The mediating effects of customer satisfaction",

author = "Wantao Yu and R. Ramanathan",

year = "2012",

language = "English",

volume = "22",

pages = "485--505",

journal = "International Review of Retail, Distribution and Consumer Research",

issn = "1466-4402",

publisher = "Routledge: Taylor & Francis Group",

number = "5",

}

TY - JOUR

T1 - Retail service quality, corporate image and behavioural intentions: The mediating effects of customer satisfaction

AU - Yu, Wantao

AU - Ramanathan, R.

PY - 2012

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SN - 1466-4402

VL - 22

SP - 485

EP - 505

JO - International Review of Retail, Distribution and Consumer Research

JF - International Review of Retail, Distribution and Consumer Research

IS - 5

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