Service supply chain approach for service failure and recovery

Cansu Yildirim; Bengu  Sevil Oflac; Oznur Yurt

doi:10.1007/978-3-319-54112-9

Service supply chain approach for service failure and recovery

Cansu Yildirim, Bengu Sevil Oflac, Oznur Yurt

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

172 Downloads (Pure)

Original language	English
Title of host publication	Regional Studies on Economic Growth, Financial Economics and Management: Proceedings of the 19th Eurasia Business and Economics Society Conference (Eurasian Studies in Business and Economics)
Publisher	Springer
ISBN (Print)	978-3-319-54112-9, 978-3-319-85321-5
DOIs	https://doi.org/10.1007/978-3-319-54112-9
Publication status	Published - 12 May 2017

Access to Document

10.1007/978-3-319-54112-9

Service supply chain approach for service failure and recoveryAccepted author manuscript, 355 KB

Cite this

@inproceedings{cb5425f041f849fba05a80834d39ebd8,

title = "Service supply chain approach for service failure and recovery",

author = "Cansu Yildirim and {Sevil Oflac}, Bengu and Oznur Yurt",

year = "2017",

month = may,

day = "12",

doi = "10.1007/978-3-319-54112-9",

language = "English",

isbn = "978-3-319-54112-9",

booktitle = "Regional Studies on Economic Growth, Financial Economics and Management: Proceedings of the 19th Eurasia Business and Economics Society Conference (Eurasian Studies in Business and Economics)",

publisher = "Springer",

}

Service supply chain approach for service failure and recovery. / Yildirim, Cansu; Sevil Oflac, Bengu ; Yurt, Oznur.
Regional Studies on Economic Growth, Financial Economics and Management: Proceedings of the 19th Eurasia Business and Economics Society Conference (Eurasian Studies in Business and Economics). Springer, 2017.

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

TY - GEN

T1 - Service supply chain approach for service failure and recovery

AU - Yildirim, Cansu

AU - Sevil Oflac, Bengu

AU - Yurt, Oznur

PY - 2017/5/12

Y1 - 2017/5/12

U2 - 10.1007/978-3-319-54112-9

DO - 10.1007/978-3-319-54112-9

M3 - Conference contribution

SN - 978-3-319-54112-9

SN - 978-3-319-85321-5

BT - Regional Studies on Economic Growth, Financial Economics and Management: Proceedings of the 19th Eurasia Business and Economics Society Conference (Eurasian Studies in Business and Economics)

PB - Springer

ER -